ad999 Terms & Conditions

In these Terms & Conditions, the following definitions apply unless the context expressly requires otherwise:

• "ad999" / "Platform" / "We" / "Us" / "Our" refers to the ad999 online casino and sports betting platform accessible at ad999.io, including all associated services, features, and tools made available to registered users.
• "You" / "User" / "Player" / "Account Holder" means any individual who accesses, registers on, or uses the ad999 platform in any capacity.
• "Account" means the personal account created by a user upon successful registration on ad999, through which the user accesses games, sports betting markets, payment services, and VIP programme features.
• "Balance" / "Account Balance" means the total sum of real-money funds held in a user's ad999 account at any given time, excluding any bonus funds that remain subject to active wagering requirements.
• "Bonus Funds" means any promotional credit, free bet allocation, cashback award, or other incentive credited to a user's account as part of a promotional offer, which may be subject to specific wagering and withdrawal conditions.
• "Wagering Requirement" means the minimum total betting turnover that must be completed on eligible games or markets before bonus funds or bonus-derived winnings may be withdrawn from an account.
• "Services" means the full range of gaming, betting, payment, support, and account management features offered by ad999 to registered users.
• "Prohibited Territory" means any jurisdiction in which accessing or using online gambling services is restricted or prohibited under applicable law.
• "Know Your Customer" / "KYC" refers to the identity and address verification process that ad999 may require users to complete before permitting withdrawals or increasing account limits.
• "Bangladesh Standard Time" / "BST" refers to UTC+6, the standard time zone applicable to Bangladesh, which governs all time-sensitive operations and deadlines on the ad999 platform.

By accessing the ad999 platform, creating an account, depositing funds, placing a wager, or using any feature of the Services, you confirm that you have read these Terms & Conditions in their entirety and that you agree to be bound by them without reservation. Your continued use of ad999 after any published amendment to these terms constitutes acceptance of the revised terms.

These Terms & Conditions apply in conjunction with any additional policies published on the ad999 platform, including the Privacy Policy, Responsible Gaming Policy, and any specific bonus or promotional terms communicated to users at the time an offer is made. In the event of any conflict between these Terms & Conditions and a specific promotional term, the more specific document shall take precedence in respect of the subject matter it covers.

To register and maintain an account on ad999, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout your use of the platform:

• You must be a natural person aged 21 years or older. ad999 does not permit any person under the age of 21 to register, access, or use the Services under any circumstances.
• You must be the legal owner of the payment method used to fund your account, and all funds deposited must be from legitimate sources entirely free from criminal activity.
• You must not be accessing the platform from a Prohibited Territory or using any technical means, including virtual private networks (VPNs), proxy servers, or similar technology, to circumvent geographic access restrictions.
• You must not be currently subject to a self-exclusion order on ad999 or any self-exclusion programme that covers the ad999 platform.
• You must not have had a previous ad999 account closed for any breach of these Terms & Conditions, fraudulent activity, or abusive conduct.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

ad999 reserves the right to request identity verification documents at any stage and to suspend account access pending the satisfactory completion of such verification. Providing false or misleading information during registration or verification constitutes a material breach of these terms.

Each eligible individual may hold only one registered account on ad999. The creation of duplicate accounts — whether under the same identity, the same contact details, the same device, or the same payment method — is strictly prohibited and may result in the immediate closure of all associated accounts and the forfeiture of any balances held within them.

When registering your account, you are required to provide accurate, complete, and current information including your full legal name, date of birth, valid email address, and a Bangladeshi mobile number. You are responsible for keeping this information up to date throughout the lifetime of your account. Material inaccuracies in registration information may result in account suspension and the withholding of withdrawals pending verification.

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. ad999 will not be liable for any loss arising from unauthorised access to your account where such access resulted from your failure to keep your credentials secure. If you suspect that your account has been accessed without your authorisation, you must notify ad999 support immediately at [email protected].

Account Security Recommendations

• Enable two-factor authentication (2FA) via SMS to your registered Bangladeshi mobile number.
• Use a strong, unique password that is not shared with any other online service.
• Never share your login credentials with any third party, including family members.
• Log out of your account on shared or public devices after every session.
• Contact support immediately if you receive a password reset request you did not initiate.

ad999 supports the following deposit and withdrawal methods for players based in Bangladesh: bKash, Nagad, Rocket (DBBL), Upay, SureCash, and direct bank transfer to supported Bangladeshi banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The minimum deposit amount is ৳500. Minimum withdrawal amounts and processing timescales vary by method and account tier, as detailed in the payment information section of your account dashboard.

All deposits are processed in Bangladeshi Taka (BDT). Funds deposited via mobile financial services such as bKash and Nagad are typically credited to your ad999 account balance within 60 seconds of a confirmed transaction. ad999 does not charge deposit fees; however, your payment service provider may apply their own transaction charges, for which ad999 accepts no responsibility.

Withdrawal Processing Times

• Bronze Tier: Withdrawals processed within 24–48 hours of request submission.
• Silver Tier: Withdrawals processed within 12–24 hours of request submission.
• Gold Tier: Withdrawals processed within 4–12 hours of request submission.
• Black Diamond Tier: Priority withdrawal processing within 1–4 hours of request submission.

ad999 reserves the right to perform enhanced identity verification (KYC) before processing any withdrawal request. Users may be required to provide a copy of a valid government-issued national identification card, proof of registered mobile number ownership, and confirmation of the payment method used for deposits. Failure to provide requested documentation within 14 days may result in the withdrawal request being cancelled.

ad999 operates anti-money laundering (AML) compliance procedures. Any transaction or pattern of transactions that appears inconsistent with normal gaming activity may be subject to enhanced review. ad999 reserves the right to delay, withhold, or decline a withdrawal pending the outcome of any such review, and to report suspicious activity to relevant authorities as required.

ad999 may offer promotional bonuses, free bets, cashback awards, VIP tier rewards, and other incentive programmes from time to time. All such offers are subject to specific terms communicated at the time the promotion is made available, which form part of these Terms & Conditions by reference. Where specific promotional terms are silent on a matter, the general provisions of this section shall apply.

• Bonuses are available to eligible account holders only. ad999 reserves the right to exclude specific accounts from any promotion at its absolute discretion.
• Unless otherwise stated, bonus funds must be wagered a minimum number of times on eligible games before any withdrawal of bonus-derived funds is permitted. The applicable wagering multiplier will be stated in the specific promotion terms.
• Free bets are non-transferable, have no cash value, and expire at the time stated in the offer. Winnings derived from free bets may be subject to a separate wagering requirement before withdrawal.
• ad999 does not permit the use of multiple accounts to claim the same bonus more than once. Any attempt to circumvent single-account bonus restrictions will result in forfeiture of the bonus and may result in account closure.
• Bonuses credited in error may be reclaimed by ad999 at any time. Where bonus funds have already been used in wagers at the time of reclamation, ad999 may adjust the account balance accordingly.
• VIP tier benefits — including cashback rates, withdrawal speed upgrades, and personal account management — are awarded based on real-money wager volume and are subject to the VIP Programme Terms published on the ad999 platform.

All wagers placed on ad999 — whether on casino games, live dealer tables, crash games, or cricket and sports betting markets — are subject to the specific game rules published within each game title or market, as well as the general provisions of this section.

Once a wager has been confirmed and accepted by the ad999 platform, it is final and cannot be cancelled, amended, or reversed by the user. In cricket and sports betting markets, a bet is confirmed at the point at which ad999's system returns an acceptance confirmation. Any bets placed after market closure — whether due to a technical error, feed delay, or latency — will be void and the stake returned to the account balance.

ad999 reserves the right to void any wager in the following circumstances:

• The wager was placed at odds or game settings that were clearly the result of a technical error or data feed failure.
• The outcome of the event on which the wager was placed has been determined to have been subject to match-fixing, corruption, or irregular activity.
• The user placed the wager with knowledge of information not publicly available at the time of market closure (insider information).
• The wager exceeds the maximum stake or payout limit applicable to the game or market in question.

Maximum single-bet payout limits apply across all markets. Current limits are displayed within each betting market and game interface. ad999 reserves the right to adjust limits at any time without prior notice.

Users of ad999 must not engage in any of the following prohibited activities. Any violation may result in immediate account suspension, permanent closure, forfeiture of balances, and where appropriate, referral to relevant law enforcement authorities:

• Providing false, inaccurate, or misleading information during registration, KYC verification, or any communication with ad999.
• Attempting to access the platform using a VPN, proxy, or any technology designed to mask geographic location or circumvent access restrictions.
• Operating more than one account, or assisting another person in creating an account to circumvent an existing restriction on a related account.
• Engaging in collusion with other players in any poker, live dealer, or multiplayer game format offered on ad999.
• Using automated betting software, bots, scripts, or any artificial intelligence tools to interact with the platform in a non-human manner.
• Exploiting software errors, bugs, glitches, or technical malfunctions to gain an unfair advantage. Any winnings derived from such exploitation will be forfeited.
• Attempting to launder funds through gaming activity on the platform.
• Using abusive, threatening, or harassing language toward ad999 support staff or other platform users.
• Reproducing, distributing, or commercially exploiting any content, data, odds, or materials from the ad999 platform without prior written authorisation.

All content on the ad999 platform — including but not limited to software, game engines, graphics, logos, text, design elements, data compilations, and structural layouts — is the intellectual property of ad999 or its licensed third-party providers and is protected by applicable intellectual property law.

ad999 grants registered users a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for personal, non-commercial recreational gaming purposes. This licence does not confer any ownership rights in the platform or its content, and does not permit users to copy, modify, distribute, reverse-engineer, or create derivative works from any part of the platform.

Game titles, graphics, and associated intellectual property provided by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi remain the exclusive property of those respective studios and are used by ad999 under valid licensing arrangements. Users have no rights whatsoever in respect of third-party game content.

To the fullest extent permitted by applicable law, ad999 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive losses arising from your use of, or inability to use, the platform. This includes but is not limited to losses arising from:

• Platform downtime, maintenance periods, or technical failures affecting access to games or betting markets.
• Delays in deposit crediting or withdrawal processing caused by third-party payment service providers including bKash, Nagad, Rocket, or banking partners.
• Interruptions to live sports events that affect in-play betting markets.
• Data feed errors or inaccurate odds caused by third-party sports data providers.
• Unauthorised access to your account resulting from your failure to maintain the security of your login credentials.
• Any decision made by ad999 to suspend, restrict, or close an account in accordance with these Terms & Conditions.

ad999's total aggregate liability to any user in respect of any claim arising under these Terms & Conditions, whether in contract, tort, or otherwise, shall not exceed the total value of real-money deposits made by the user in the 30-day calendar period immediately preceding the event giving rise to the claim.

ad999 is committed to promoting safe and responsible gaming for all players aged 21 and above. The platform provides a comprehensive suite of responsible gaming tools accessible directly from account settings, without requiring users to contact support. These tools include deposit limits, session time reminders, loss limits, cool-off periods, and permanent self-exclusion.

If you feel that your gambling is becoming problematic, you are encouraged to use the self-exclusion facility immediately. A self-exclusion request, once confirmed, will be implemented within 24 hours and will prevent account access for the duration selected. During a self-exclusion period, ad999 will make reasonable efforts to ensure that marketing communications are not sent to the excluded account holder.

For detailed guidance on responsible gaming tools, warning signs of problem gambling, and external support resources, please review the ad999 Responsible Gaming Policy available at /responsible-gaming. You may also contact the support team at [email protected] at any time for confidential assistance.

You may request the closure of your ad999 account at any time by contacting the support team at [email protected]. Prior to account closure, any remaining real-money balance will be processed for withdrawal to your registered payment method, subject to completion of any applicable KYC verification and the absence of any pending security review. Bonus funds that have not met the applicable wagering requirements at the time of voluntary closure will not be eligible for withdrawal.

ad999 reserves the right to suspend or permanently close any account at its absolute discretion, including in circumstances where:

• A user has breached any provision of these Terms & Conditions.
• ad999 reasonably suspects fraudulent activity, money laundering, or collusion.
• A user has provided false or unverifiable identity documentation.
• Continued operation of the account poses a risk to the platform's integrity or compliance obligations.
• A user is found to be accessing the platform from a Prohibited Territory.

Where an account is closed by ad999 for a breach of these terms, any real-money balance may be withheld pending the outcome of any investigation. Where a breach is confirmed, ad999 reserves the right to forfeit any balance in the account as a remedy for the breach.

ad999 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a material change is made, ad999 will provide notice to registered users via the email address on file or via a prominent notice on the platform, with a minimum of 7 days' advance notice before the changes take effect, except where immediate amendment is required by law or to address an urgent security or compliance matter.

The date of the most recent revision will be displayed at the top of this page. Your continued use of the ad999 platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not accept the amended terms, you must cease using the platform and may request account closure in accordance with Section 12.

These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter — whether contractual, tortious, or otherwise — shall be governed by and construed in accordance with applicable law. Any unresolved dispute arising from the use of the ad999 platform shall be subject to the exclusive jurisdiction of the competent courts in the relevant territory.

If any provision of these Terms & Conditions is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining terms, which shall continue in full force and effect as if the severed provision had never formed part of the agreement.

ad999's failure to enforce any right or provision of these Terms & Conditions on any given occasion shall not constitute a waiver of that right or provision on any future occasion.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you wish to exercise any right referred to in this document, please contact the ad999 support team using the details below. All communications should be sent in English and will be responded to within 3 business days.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the chat widget on the ad999 platform
• Response Time: Under 3 minutes via live chat; within 24 hours via email
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Language: English
• Time Zone: Bangladesh Standard Time (BST, UTC+6)